Privacy Policy

When you use our PNR status checking service, we temporarily process:

• PNR Numbers: The 10-digit PNR number you enter to check status
• Search Timestamp: When you performed the search for service optimization
• Basic Device Info: Browser type and device information for compatibility

Important: We DO NOT store your PNR numbers or personal travel information on our servers. All PNR data is processed in real-time and immediately discarded after providing you with the results.

We automatically collect certain technical information to improve our service:

• IP Address: For security, fraud prevention, and approximate location
• Browser Information: Browser type, version, and language preferences
• Device Information: Device type, operating system, and screen resolution
• Usage Data: Pages visited, time spent, and interaction patterns

This information helps us maintain service quality and detect potential security threats.

You may choose to provide additional information:

• Email Address: If you subscribe to our newsletter or contact us
• Feedback: Comments, suggestions, or support requests you send us
• Preferences: Settings you configure for a better user experience

Providing this information is entirely voluntary and you can use our core PNR checking service without it.

We use your information primarily to:

• Process your PNR status requests and provide accurate results
• Connect securely to Indian Railways systems on your behalf
• Display your booking status, seat information, and journey details
• Ensure the service works properly across different devices and browsers

All PNR processing happens in real-time without storing your personal travel data.

We use technical information to:

• Detect and prevent fraudulent or automated requests
• Protect against spam, abuse, and security threats
• Monitor system performance and identify technical issues
• Ensure fair usage of our free service

These measures help us maintain a reliable service for all users.

We analyze usage patterns to:

• Improve website performance and user experience
• Optimize our service for different devices and connection speeds
• Develop new features based on user needs
• Fix bugs and technical issues

This analysis uses aggregated, non-personal data that cannot identify individual users.

• Real-time Processing: PNR numbers are processed immediately and results are returned to you
• No Database Storage: We never save PNR numbers to any database or file system
• Memory Clearing: All PNR data is cleared from server memory after processing
• No Search History: We don't maintain a history of your PNR searches

This approach ensures maximum privacy protection for your travel information.

We retain certain technical information for limited periods:

• Server Logs: IP addresses and basic request info for 30 days (security purposes)
• Analytics Data: Aggregated usage statistics for 12 months (service improvement)
• Error Logs: Technical error information for 90 days (troubleshooting)

This data is automatically purged after the retention period expires.

If you choose to provide additional information:

• Newsletter Subscriptions: Email addresses stored until you unsubscribe
• Support Requests: Communication records for 2 years for reference
• User Preferences: Settings stored locally in your browser (you control this)

You can request deletion of this optional data at any time.

We use essential cookies that are necessary for our service to function:

• Session Management: To maintain your session while browsing our site
• Security: To protect against spam and abuse
• Preferences: To remember your settings like language preferences

These cookies don't track you across other websites and are deleted when you close your browser.

By default, we do not use third-party analytics cookies like Google Analytics. If we add analytics in the future:

• We will ask for your explicit consent
• You can opt-out at any time
• Data will be anonymized and aggregated
• No personal information will be shared with third parties

Currently, all usage analysis is done with our own privacy-friendly systems.

You have full control over cookies:

• Browser Settings: Configure your browser to block or delete cookies
• Our Service: Essential functions will still work with cookies disabled
• Opt-out: You can opt-out of any optional cookies we may use

Visit your browser's help section for instructions on managing cookies.

To provide PNR status information, we connect to:

• Indian Railways Systems: Official railway databases for real-time PNR status
• IRCTC Services: When available, for the most accurate information

Your PNR number is transmitted securely to these official sources and is not stored by them for our requests. We use the same security protocols as the official railway websites.

Our service is hosted on secure, professional infrastructure:

• Cloud Servers: Hosted on reputable cloud platforms with strong security
• CDN Services: For faster loading times while maintaining privacy
• Security Services: DDoS protection and firewall services

These providers are bound by strict data processing agreements and cannot access your PNR information.

By default, BharatPNR does not use:

• Google Analytics or similar tracking services
• Social media tracking pixels
• Advertising networks or retargeting services
• Third-party data brokers or analytics companies

If we ever integrate such services, we will update this policy and seek your consent.