Terms & Conditions
These terms govern your use of BharatPNR services. Please read them carefully before using our PNR status checking service.
Legal Notice: This terms and conditions template is provided for informational purposes. Please have these terms reviewed by qualified legal counsel before implementation to ensure compliance with applicable laws and regulations in India and other jurisdictions.
1. Acceptance of Terms
By accessing and using BharatPNR ("we," "us," "our," or "the Service"), you accept and agree to be bound by the terms and provision of this agreement.
- These terms apply to all visitors, users, and others who access or use the Service
- If you do not agree to all the terms and conditions, then you may not access or use the Service
- Your continued use of the Service constitutes acceptance of any changes to these terms
- You must be at least 13 years old to use this Service
2. Service Description
BharatPNR provides the following services:
- PNR Status Checking: Real-time status updates for Indian Railways reservations
- Train Information: Basic train details related to your PNR query
- Booking Details: Seat/berth information, passenger details, and journey status
- Educational Content: Blog articles and guides about train travel
Important: We are not affiliated with Indian Railways, IRCTC, or any government entity. We provide information services only.
Our service has the following limitations:
- We cannot book, cancel, or modify train reservations
- We cannot guarantee 100% uptime or availability
- Information accuracy depends on Indian Railways' systems
- Response times may vary based on system load and external factors
- Some PNR numbers may not be accessible due to privacy restrictions
BharatPNR is currently provided as a free service:
- No fees are charged for PNR status checking
- We reserve the right to introduce premium features in the future
- Free users may experience usage limitations during peak times
- We may display advertisements to support the service (with prior notice)
3. User Responsibilities
Valid Information
You must provide valid PNR numbers that belong to you or for which you have authorization to check.
Legal Compliance
You must comply with all applicable laws and regulations while using our service.
Account Security
You are responsible for maintaining the confidentiality of any account credentials.
Privacy Respect
You must not attempt to access PNR information that does not belong to you.
4. Acceptable Use Policy
✅ Permitted Uses
- Checking status of your own PNR numbers
- Helping family members or friends check their PNR status with their permission
- Using the service for personal, non-commercial purposes
- Sharing general information about our service with others
- Providing feedback and suggestions for improvement
❌ Prohibited Uses
- Automated scraping, crawling, or data harvesting
- Attempting to access unauthorized PNR information
- Overloading our servers with excessive requests
- Reverse engineering, decompiling, or attempting to extract source code
- Using the service for illegal activities or fraud
- Impersonating BharatPNR or creating misleading content
- Circumventing security measures or rate limits
- Reselling or commercializing our free service
5. Disclaimers
Important: We do our best to provide accurate information but do not guarantee absolute accuracy.
- Information is sourced from Indian Railways systems and may contain errors
- Real-time updates may be delayed due to technical issues
- Always verify critical information directly with Indian Railways or IRCTC
- We are not responsible for decisions made based on our information
We provide the service "as is" without guarantees:
- Service may be temporarily unavailable for maintenance
- External system dependencies may cause interruptions
- We do not guarantee continuous, uninterrupted access
- Features may change or be discontinued without notice
BharatPNR is not affiliated with:
- Indian Railways
- Indian Railway Catering and Tourism Corporation (IRCTC)
- Ministry of Railways, Government of India
- Any railway zone or division
We are an independent service provider offering information services only.
6. Limitation of Liability
To the maximum extent permitted by law:
BharatPNR shall not be liable for:
- Direct, indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Missed trains or travel disruptions based on our information
- Decisions made based on information provided by our service
- Technical errors, system downtime, or service interruptions
In any case, our total liability shall not exceed:
- Zero (₹0) for free services
- The amount you paid for premium services (if any) in the preceding 12 months
- ₹1,000 (One Thousand Rupees) maximum in any circumstance
You agree to indemnify and hold BharatPNR harmless from any claims arising from:
- Your violation of these terms
- Your use of the service
- Your violation of any rights of another party
- Any illegal or unauthorized use of the service
7. Intellectual Property
Our Rights
BharatPNR owns all rights to our website design, code, content, logos, and trademarks.
Your Rights
You retain ownership of any content you submit, but grant us a license to use it for service provision.
Third-Party Rights
We respect third-party intellectual property and expect users to do the same.
Usage Restrictions
You may not copy, modify, distribute, or create derivative works without permission.
8. Termination
By You
You may stop using our service at any time. No formal termination process is required for basic usage.
By Us
We may terminate or suspend your access immediately for:
- Violation of these terms
- Illegal or harmful activities
- Abuse of our service or systems
- At our discretion for business reasons
Effect of Termination
Upon termination:
- Your right to use the service ceases immediately
- Provisions regarding liability, indemnification, and disputes survive
- We may delete any stored information (though we store minimal data)
9. Governing Law
Jurisdiction
These terms and any disputes shall be governed by the laws of India.
Dispute Resolution
Any disputes will be resolved through:
- Direct Communication: Initial attempt to resolve through discussion
- Mediation: Mediation in accordance with Indian Arbitration and Conciliation Act, 2015
- Courts: Courts of competent jurisdiction in New Delhi, India
Language
Any legal proceedings shall be conducted in English.
10. Modifications
Changes to Terms
We reserve the right to modify these terms at any time:
- Changes will be posted on this page with updated "Last Modified" date
- Significant changes will be announced on our website
- Continued use after changes constitutes acceptance
- If you disagree with changes, you must stop using the service
Changes to Service
We may modify, suspend, or discontinue any aspect of the service:
- With or without notice
- For technical, business, or legal reasons
- Without liability to users
11. Contact & Disputes
General Inquiries
Email: support@bharatpnr.com
Subject Line: Terms & Conditions Inquiry
Response Time: We aim to respond within 48 hours
Legal Notices
Email: legal@bharatpnr.com
Subject Line: Legal Notice - [Nature of Issue]
Required Information: Full legal name, contact details, detailed description of issue
Dispute Resolution Process
- Contact Us: Email your concern to support@bharatpnr.com
- Good Faith Discussion: We'll attempt to resolve the issue directly
- Escalation: If unresolved, follow the dispute resolution process outlined above
12. Miscellaneous
Entire Agreement
These terms constitute the entire agreement between you and BharatPNR regarding the service.
Severability
If any provision is found unenforceable, the remaining provisions will remain in full force.
Waiver
No waiver of any term by BharatPNR shall be deemed a further or continuing waiver.
Assignment
You may not assign your rights under these terms. We may assign our rights and obligations.
Force Majeure
We shall not be liable for any failure to perform due to circumstances beyond our reasonable control.
Effective Date & Change Log
These terms are effective as of January 1, 2025.
Change Log
- January 1, 2025: Initial version of Terms & Conditions
- Future changes will be documented here